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Daniel Harila
December 3, 2025
Question

Can't access .aic document

  • December 3, 2025
  • 2 replies
  • 364 views

Hey. 
I have a cloud document saved on CC I've been using for about 9 months featuring multiple styles, artboards etc. I last opened the files 5 days ago but after updating to windows 11 Creative Cloud tells me the file is incompatible with the current version of adobe illustrator, I have tried openinng it with the 2025 version as well but no difference.
I've tried the following fixres after reading community posts:

  • Downloading the file.
  • Copying the file.
  • Renaming the file.

Signing out and into adobe Creative Cloud.

This file is the only backup I have of the document and I really need to access it for work purposes. I hope someone or hopefully an adobe agent can help recover a slightly older backup. Thank you. 

- Daniel

2 replies

D
Daniel HarilaAuthor
December 9, 2025

I have still not been able to recover my file. It contains art boards I've been working on for 9 months so  I would really appreciate some help.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 19, 2025

Hello @2677419_Art,

Sorry for the late reply. Could you try reverting to an earlier version of the Cloud Document (https://adobe.ly/3Y1shd5) to see if it helps resolve the problem?

Looking forward to hearing from you.

Anubhav

D
Daniel HarilaAuthor
December 19, 2025
The document history does not show any earlier editions im afraid.
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 3, 2025

Hello @2677419_Art,

I'm sorry to hear about your experience. Could you share a link to the file here or via DM, so we can check it with the team?

Looking forward to hearing from you.

Anubhav

D
Daniel HarilaAuthor
December 3, 2025

Thanks for responding. I've sent you a link in your DMs with the link to the file.

All the best

- Daniel

D
Daniel HarilaAuthor
December 8, 2025

I've still not gotten or  found a fix to this issue. I tried sending the cloud doc to a friend with an older version of illustrator and it still won't open.

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