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Z
Zichun5C5A
Participant
October 13, 2020
Question

Can't activate fonts

  • October 13, 2020
  • 1 reply
  • 682 views

When I clicked "Finding more fonts" and then click the activation button, the icon turned into two arrows, which could not be successfully activated and used. But on the website I can see that the font has been activated. I have tried repeatedly to sign out my account and restart the software and computer, but nothing has worked. And my Creative Cloud desktop looks different from the user guide.

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1 reply

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity Expert
Community Expert
October 13, 2020

Are you signed into your CreativeCloud account  when browsing for new fonts?
Are you using the same account that you are using for Illustrator?

Is your connection speed good/strong?

Z
Zichun5C5AAuthor
Participant
October 13, 2020

Thank you for your prompt reply! I'm sure none of these things caused the problem. I've been logging in with only one account, and I've signed in when I was trying to activate fonts. The connection was strong. And I couldn’t use finding more fonts in every Adobe application.

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