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AdobeIsKillingMe9
Participant
July 30, 2018
Answered

Can't Create a new Document

  • July 30, 2018
  • 3 replies
  • 20099 views

When I try to create a new document it gives the message "An unknown error has occurred."  Followed by "Can't create a new illustration. The command was cancelled."  Why is this happening?  How am i supposed to start a project?

    This topic has been closed for replies.
    Correct answer mjbelt

    Start with this option:

    Delete Illustrator Preferences:

    Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator.

    You are prompted to delete the current settings.

    3 replies

    michaelr59478573
    michaelr59478573
    Participant
    January 21, 2021

    Thank you so much!

    M
    mjbeltCorrect answer
    Participating Frequently
    July 30, 2018

    Start with this option:

    Delete Illustrator Preferences:

    Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator.

    You are prompted to delete the current settings.

      F
      Frank E5E91
      Participant
      May 12, 2021

      THX a LOT!!

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 30, 2018

      When you ask a question you need to provide some basic information

      -Forum quick start https://forums.adobe.com/docs/DOC-5601

      Mac or Windows, and EXACTLY which version of the operating system?

      Recent Mac AND Windows operating systems have been known to cause "odd" problems

      Are you using a computer Administrator account with full read/write permission?

      Exactly which version of the program do you have that is causing problems?

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