Can't create a new file or open existing one

Question

Windows 10 20H2 19042.610<crash exception="EXCEPTION_ACCESS_VIOLATION" Hello, couple of days ago Illustrator had stopped working. It works under another created Windows user or enabled hidden admin user just fine,but it's not convinient.On my main account I tried everything:1) Deleted and reseted Illustrator settings2) Updated graphic card drivers and Windows3) Reinstalled and Updated Illustrator to 20214) Gave every permission to every adobe folder possibleStill can't create a new file or open existing one.

Ashutosh_Mishra · Accepted Answer

Hi Tatiana,

Sorry to hear about this. I see you have performed troubleshooting which didn't help. You may try using Creative Cloud Cleaner Tool to remove the existing installation of the app & reinstall once done.

If it does not help, I'd request connecting with Adobe technical support(https://helpx.adobe.com/support.html). Please click on the chat icon on the page to begin the conversation. Team here will be able to perform remote troubleshooting on your machine & help accordingly. Hope it helps.

Regards,

Ashutosh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded