Skip to main content
priscilla_torres
priscilla_torres
Participant
October 17, 2019
Question

can't finish previewing illustrator 2019 version 23.1.1

  • October 17, 2019
  • 2 replies
  • 250 views

Help! I have uninstalled, tried older versions, re-started my MacBook, and cleared system cache. Nothing seems to work. I keep getting "can't finish previewing" I have a deadline and this situation is slowing my process tremendously. 

 

Anyone else experiencing similar?

    This topic has been closed for replies.

    2 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    October 19, 2019

    Hi Priscilla,

     

    Sorry to hear about the trouble you are facing with Illustrator. In addition to the information asked by Monika, I would request if you can share a few more details like:

    • Screenshot of the error
    • Is the issue related to a specific document/ tool/ feature? Please share the exact workflow when you get this error.
    • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
    • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
    • Does turning off GPU Performance from the preferences menu help to resolve the issue?

     

    All this information will help us understand the issue and troubleshoot accordingly.

     

    Regards,

    Srishti

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 17, 2019

    Moving from Get Started to Illustrator.

    Please tell us which product version and operating system you are using currently.

    Nancy O'Shea— Product User & Community Expert
    priscilla_torres
    priscilla_torresAuthor
    Participant
    October 17, 2019
    Hi Nancy, I'm using illustrator version 23.1.1 on a macbook air- MacOS High Sierra version 10.13.4. Thank You
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 18, 2019

    Is the graphic styles panel open?

      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices