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pslane1
Inspiring
November 12, 2021
Answered

Can't get into Illustrator

  • November 12, 2021
  • 1 reply
  • 722 views

I can't open my Illustrator and I am getting an error message saying they can't verify my subscription status.  This has never happened before.  What can I do?  I am paying monthly for this and using Adobe Illlustrator 2020/

Opening Creative Cloud this is what I get:

This topic has been closed for replies.
Correct answer pslane1

I'm sorry, this is a public forum and we don't have access to customer accounts. Most of us aren't even staff.

 

In order to get this sorted please contact Customer Care: https://helpx.adobe.com/contact.html


I got solved by using chat support.  Needed a patch.

Thanks. 

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 12, 2021

Does this help?

https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

If not, please don't hesitate to post tothis special forum https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install?page=1&sort=latest_replies&tabid=all

 

Or contact Customer Care (weekend is nearing and you want this solved quickly)

https://helpx.adobe.com/contact.html

P
pslane1Author
Inspiring
November 12, 2021

Thank you.  I believe I know what is causing this.  I remembered that I recently changed my credit card info and it needs to be updated in Adobe.  I have been in Manage accounts and everywhere and I can't find a page where the card number can be changed.  If you could help me with this, I believe it would solve the problem.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 12, 2021

I'm sorry, this is a public forum and we don't have access to customer accounts. Most of us aren't even staff.

 

In order to get this sorted please contact Customer Care: https://helpx.adobe.com/contact.html

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