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Known Participant
October 3, 2022
Question

Can't invite to Illustrator library

  • October 3, 2022
  • 4 replies
  • 477 views

When I click on the invite to library tab to add an email nothing happens. Is there a bug?

This topic has been closed for replies.

4 replies

Community Manager
October 3, 2022

Hello @RunForestRun,

 

Sorry to hear about this experience. I hope the suggestions shared by Ton and Marliton helped resolve the problem. If not, kindly try the following steps and check if it helps:

 

 

Looking forward to your response.

 

Thanks,

Anubhav

Mike_Gondek10189183
Community Expert
Community Expert
October 3, 2022

sorry my reply was same as Marlon's, as the forum did not show his reply when I wrote earlier , and can not delete only edit.

marliton
Community Expert
Community Expert
October 3, 2022

Hi. It seems to be a bug. Please try logging out and logging in again in the Creative Cloud desktop app. If that doesn't work try installing a previous Illustrator version and check: https://helpx.adobe.com/download-install/using/install-previous-version.html

 

 

Marlon Ceballos
Ton Frederiks
Community Expert
Community Expert
October 3, 2022

Logging out of the CC app and restarting fixed it for me.

Ton Frederiks
Community Expert
Community Expert
October 3, 2022

I see the same behaviour but it is not Limited to Illustrator, also in Photoshop.

Maybe you could ask it here: https://community.adobe.com/t5/creative-cloud-services/ct-p/ct-cc-services?page=1&sort=latest_replies&lang=all&tabid=all&topics=label-filesync%2Clabel-libraries