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Baguapalm
Participating Frequently
November 21, 2017
Question

Can't load CC 2018!

  • November 21, 2017
  • 1 reply
  • 747 views

Hi

I'm trying to launch CC 2018 but I can't.

Facing this dialogue box: http://jmp.sh/xp5LnvO I carry on with "oui" (yes) then try to ignore http://jmp.sh/pBtbVbf

But still no app!

I'm on Mac High Sierra 10.13.1

Thanks

Mo

    This topic has been closed for replies.

    1 reply

    Monika Gause
    Community Expert
    Community Expert
    November 21, 2017

    Your picture link does not work.

    Please upload images to the forum via the link in the forum's web interface so they appear directly in your message.

    Baguapalm
    BaguapalmAuthor
    Participating Frequently
    November 21, 2017

    Here is the pics!

    Monika Gause
    Community Expert
    Community Expert
    November 21, 2017

    Did it ever work on that system?

    You could try if a restart of the computer solves it

    Or rebuilding the preferences file

    How to set preferences in Illustrator

    If that does not help. please contact support:

    Contact Customer Care