Can't move layers or objects

Question

Today I have allowed Illustrator to upgrade to 25.2.2 after it nagging me to do so for a while (I was probably about 2/3 versions behind). I now regret it as I now have two issues which I've never had before.

Layer pane: I can no longer move layers in the layer pane by clicking on them and dragging to the new position as I could before and also cannot move items on an artboard unless they show a

Objects: Objects now cannot be moved by selecting the object and dragging to the new position unless they show a box at the center. If they do clicking and holding the cursor at this point allows me to move the object otherwise I can only move using the cursor keys and trying to move with the mouse results in the ding sound you hear if you try to select something while a dialog is open.

Is there some change in the last few versions that I've missed ? Or is there some way to fix this behaviour ?

chrisa90912733 · Accepted Answer

Update After completely uninstalling Illustrator, restarting the machine and then reinstalling the issues are now gone. No idea what caused them.

Razza5ECF · Answer

Hey. Had this same issue come up recently, tried to uninstall and reinstall twice to no avail. Finally on the third attempt, when uninstalling I made sure to ask Illustrator NOT to save my preferences. After installing again the problem was fixed.

My guess is there is an issue with some sort of preference, so by completely wiping them and installing illustrator with default settings the problem gets solved. Hope this helps

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