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sammayell
sammayell
Participant
March 19, 2019
Question

Can't Open Any illustrator Files

  • March 19, 2019
  • 3 replies
  • 14517 views

Hi there,

Can't get illustrator working, won't open any ai. files

Uninstalled and re-installed creative cloud and illustrator
Update Mac Book Pro 15" to latest software 10.14.3

Help?

    This topic has been closed for replies.

    3 replies

    W
    WA SAN23235167d0j8
    Participant
    February 19, 2022

    can't open illustrator, Help

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 19, 2022

    Please read the complete thread. And answer all the questions that have been posted already.

     

    That TIF is the file you are having trouble with? Illustrator can not make that editable for you. You can only place it. So what exactly is happening step by step? What do you expect to do with this file?

    Srishti_Bali
    Srishti_Bali
    Legend
    March 22, 2019

    Hi Sam,

    Sorry to hear about this issue. I hope it is resolved by the steps suggested by Michael. If not, could you please confirm where the files are saved? For example, in Network Drive/System HDD/Shared Folder on System /External HDD? Try saving a new file on Desktop and let us know if that opens or not?

    Regards,

    Srishti

    kennethm71603848
    kennethm71603848
    Participant
    April 7, 2019

    nope, and i'm tired of this, need this resolved:

    Crash Report 1

    Crash Report 2

    Srishti_Bali
    Srishti_Bali
    Legend
    April 8, 2019

    Hi Kenneth,

    We’re so sorry to hear about this. I checked the crash report you shared. I would request if you can share the following details:

    Regards,

    Srishti

    Michael Bullo
    Community Expert
    Michael BulloCommunity Expert
    Community Expert
    March 19, 2019

    Try resetting the Illustrator preferences as these can survive a reinstallation of the software.

    How to set preferences in Illustrator

    "Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."

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