Can't Open File - Account Doesn't Have Access

Question

I’m on Windows and logged into Illustrator, changed absolutely nothing, and am no longer able to open any of the AI files I saved on the cloud. It says the account I signed in with doesn’t have access, which makes zero sense as I haven’t changed anything. Here’s what I tried:

Logging in and out of creative cloud and then restarting computer
End the synthesizer task in task manager
Uninstalling and reinstalling AI

None of this has worked. I’m logged into the same account I used so this is extremely frustrating that Adobe doesn’t have a good way to solve this.

Ton Frederiks · Answer

And have a look here:https://helpx.adobe.com/illustrator/desktop/troubleshoot/cloud-document-issues/cannot-open-due-to-creative-cloud-libraries-synchronizer-issues.html

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