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InfoDevPro
InfoDevPro
Inspiring
January 10, 2021
Answered

Can't Open Files from File Explorer (Windows 10)

  • January 10, 2021
  • 3 replies
  • 428 views

Ever since installing Creative Cloud 2021 apps, I can no longer double-click on an Illustrator file in File Explorer to open it. 

 

If Illustrator is closed when I double-click, it opens and displays a message that Illustrator quit unexpectedly.

 

 

If Illustrator is open when I double-click, nothing happens.

 

Note that it's not just double-clicking - I can't use Open or Open With either. (When I try either of these, Illustrator opens, but the file does not – unlike double-clicking, this does not cause an error message.)

 

I have tried everything I can think of... changing permissions, re-installing the apps, editing the registry, three different graphics drivers... nothing works. 

 

The other CC apps that I use (Photoshop, InDesign, Acrobat, Bridge) work fine – it's only Illustrator that has this problem. Because I work in so many different programs in addition to the CC apps, I need to be able to open files from File Explorer.

 

Any ideas?

 

Additional Info:

Windows 10 Pro, Version 20H2 (64 Bit), 19042.685

Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz

Intel(R) UHD Graphics 620

NVIDIA GeForce GTX 1050 with Max-Q Design

 

 

 

 

 

This topic has been closed for replies.
Correct answer InfoDevPro

I seemed to have fixed the problem. I did a clean install of my operating system using a local account. Hopefully, someone else can come up with an easier fix. 

3 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
January 24, 2021

Hi there,

 

Sorry to hear about your experience. I'm glad you got your issue fixed by reinstalling the OS. You may follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) if you have such issues further.

Hope it helps.

 

Regards,

Ashutosh

SanCoils
SanCoils
Participant
January 22, 2021

I have the same problem. Except this also happens with PS. Any idea how to fix it? Definitely not going to attempt to reinstall my os. That would be waaaaaayyyyyyyyy beyond my skillset lol

InfoDevPro
InfoDevProAuthorCorrect answer
Inspiring
January 12, 2021

I seemed to have fixed the problem. I did a clean install of my operating system using a local account. Hopefully, someone else can come up with an easier fix. 

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