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Megan Kuhn
Known Participant
April 14, 2021
Question

Can't Open Files with Embedded Profile Mismatch

  • April 14, 2021
  • 2 replies
  • 1812 views

I've been experiencing a bug where Creative Cloud won't sync my color profiles. SUPER annoying, but I can work around it by assigning profiles for each document. When I open most files, this window pops up because Illustrator keeps reverting to Adobe RGB 1998:

Like I said, this is super annoying. I've set my color settings in Bridge to sync, but it's not working. 

 

Sometimes, when this window pops up, no matter which option I choose, I can't open the file. The same window keeps popping right back up instead. I could choose "use embedded profile" or "discard" a thousand times, and I still can't open my file. 

 

What's going on here? 1) I'd like for my color settings to stick across my Adobe apps and stop reverting to Adobe RGB 1998, and 2) I really need to open this document. Please advise.

    This topic has been closed for replies.

    2 replies

    T
    TaylorAnne
    Participant
    January 21, 2023

    I am having the same exact issue. I cannot open a client file, and I don't know how to get it to open.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 24, 2023

    Hello @TaylorAnne,

     

    Thanks for reaching out. Would you mind sharing a screenshot of the Color Settings used for Illustrator (Edit > Color Settings) and a screenshot of the warning message so we can investigate this further?

    Also, kindly try opening the file using the embedded profile and share your observations.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 14, 2021

    If it's the latest version 25.2.1 then there is a bug with color management: it resets to Emulate Illustrator 6

    M
    Megan KuhnAuthor
    Known Participant
    April 14, 2021

    That's a major bummer that it really is a bug and not just something I have set up wrong. Is there any ETA for a fix?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 14, 2021

    You should still be able to open your file.

    Also: is the color management reset to Emulate Illustrator 6 in your case?

     

    There has just been an update toPhotoshop. Since Photoshop is involved in the bug, you can try and install the update and see if that fixes the issue.

     

    As for ETAs: this is a public forum with 95% of people not staff. We don't know.

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