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Participant
November 5, 2021
Answered

can't open illustrator

  • November 5, 2021
  • 12 replies
  • 6083 views

When I try open Illustrator version 26.0.1 or version 25.4.1, I can't see anything. according to windows task manger the program is running but nothing is showing up on my screen or taskbar. I have try uninstalling Illustrator but it is still not opening.

Correct answer Anubhav M

Hello @Hossam Eldin_Ibrahim9690,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3zerrki) and letting us know if they help?

Looking forward to hearing from you.

 

Thanks,

Anubhav

12 replies

Participant
September 11, 2024

my plan included illustrator but when I open the app asks me for payment

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
September 11, 2024

Hello @Hossam Eldin_Ibrahim9690,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3zerrki) and letting us know if they help?

Looking forward to hearing from you.

 

Thanks,

Anubhav

Participant
November 5, 2021

Working now after updating to windows 11