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Participant
July 1, 2026
質問

Can't open Illustrator. I receive code 224 and a message saying I can't use Illustrator at this time.

When I try to open Illustrator I get a message saying I can’t use illustrator at this time. 

 

    返信数 2

    Anubhav M
    Community Manager
    Community Manager
    July 1, 2026

    Hello ​@TR_ISWEP 

     

    Sorry to hear about the experience. Licensing and activation issues are often resolved by a few targeted steps, so let's narrow it down. Hopefully, Dave’s earlier suggestions helped; if not, this help article walks through the most common fixes:

    https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html

    Please try the steps in order and share what you observe - including which step you got to and any error messages along the way. If this resolves the issue, kindly mark the helpful reply as the correct answer to help others searching for the same fix.

     

    Anubhav

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    July 1, 2026

    Has this version always done this or did it just start? 

    What OS, OS version, software version?

    Did you uninstall and reinstall?

    David Creamer: Community Expert (ACI and ACE 1995-2023)