Skip to main content
Participant
June 21, 2023
Question

can't open illustrator, intel display not updated?

  • June 21, 2023
  • 1 reply
  • 215 views

I was just working on illustrator and when i closed and opened it it doesn't work. i get this notification.

these are my drivers

when windows update it, it will update to this

so i update it by downloading it from the intel site to this;

 

but when i restart my laptop and open illustrator i only see a white screen of the starting screen. and i can not click anything.

i tried to instal en re instal illustrator multiple times, but it does not work.

i also updated the NVIDA to this:

but it also doesn't work. can somebody help me?

 

 

This topic has been closed for replies.

1 reply

Rene Andritsch
Community Expert
Community Expert
June 21, 2023

The screen shot you uploaded shows a regular start screen. Can you maybe upload a screen capture that shows the issue?

Participant
June 21, 2023

this is what i see when i start it now, the regular start screen is not responding when i see it.

Monika Gause
Community Expert
Community Expert
June 21, 2023

Can you access the preferences with Ctrl + K? If so you could check the option to not display the new Home Screen and to use the legacy File New interface