CAN'T OPEN NEW DOCUMENT

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Since updating Illustrator to the latest version, I can no longer open a new document.

Performance

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Monika Gause

Community Expert

Did you already reboot the computer and reset the preferences?

The latter will erase your settings.

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A

Ali5FDCAuthor

Participant

Yes, I did, but still the same issue I tried many ways to open new documents without any response from the program. The only way is to open an old document and then edit it.

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Anubhav M

Community Manager

Hello @4977934_Almasri,

I am sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version and a screen recording/screenshots of the problem, so I can better assist you?

Looking forward to hearing from you.

Anubhav

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