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walterw53534397
Participant
April 26, 2019
Answered

Can't open or create new file

  • April 26, 2019
  • 1 reply
  • 20758 views

The Illustrator crushes when i try to open any file (ai, pdf) or create a new file since yesterday. Illustrator is installed on Windows 10. Any help would be appreciated.

This topic has been closed for replies.
Correct answer Michael Bullo

Have you tried resetting the Illustrator preferences.

How to set preferences in Illustrator

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."

1 reply

Michael Bullo
Community Expert
Michael BulloCommunity ExpertCorrect answer
Community Expert
April 26, 2019

Have you tried resetting the Illustrator preferences.

How to set preferences in Illustrator

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."

walterw53534397
Participant
April 26, 2019

Thank you for your suggestion, good idea with resetting preferences - it didn't work, though. When I try to open any file or create new, I get 'busy' cursor on Windows 10.

Michael Bullo
Community Expert
Community Expert
April 27, 2019

Have you tried reinstalling Illustrator?