Legend

Answered

Can't open svg files

Forum|Forum|12 years ago
November 1, 2013
12 replies
58210 views

Hi all! I have a 2008 iMac I've been using for a long time. I just bought a new 2013 iMac. I'm using Illustrator CS6 (via the cloud). I work for a company that has me download svg files. I normally open those using Illustrator (I am using the same version of Illustrator on both computers). When I used to open the svg files, I would get a message that says, "The document uses fonts or characters which are not available or are in a different format than originally specified." Below that it says, "Sans-serf: An unknown problem occured." But then I'd click "OK" and it would open just fine.

On my new iMac, when I double click on the same svg file, I get the message, "The operation cannot complete because of an unknown error. [CANT].

So... what can I do? It doesn't give me any options at all!

julie

This topic has been closed for replies.

Correct answer rama_ai11751598

17.1 update is released today for Illustrator CC, this issue is fixed.

I validated the files provided by davidcorrelldesign and they are now opening.

Please update to 17.1 and see if this issue is reproducible.

-Rama

Illustrator Team

S

simona24504221p4ne

Participant

I have the same problems from 10 days ago, before everything worked. I have the updated Creative Cloud illustrator. How can the problem be fixed?

comparison_divisa_risorse.svg

Anshul_Saini

Community Manager

Hi @simona24504221p4ne,

Sorry for the trouble. I assume this SVG file was exported from Ai v26.2.1. If yes, I would recommend upgrading to Ai v26.3.1, released recently, which contains multiple bug fixes.

Export the SVG from v26.3.1 and let us know if it helps.

Regards,

Anshul Saini

S

simona24504221p4ne

Participant

Sorry, it didn't work even with the updated version.

What can I do?

Simona

M

melissabalkon

Participant

I think I just found a hack around this issue for Illustrator CS6 on Mac—you can "place" the .svg into Illustrator and it should come in with all of the editable vector points. At least that worked for me!

T

teffi_t

Participant

i'm getting this error. anyone faced the same?
,

F

fulldecent2

Participant

Our company only allows open file formats to avoid vendor (and version) lock-in. This has meant we use SVG file format as the working file for designs. This allowed us to open with Inkscape and CS5.

Now I am working with a design house that uses CC and they cannot open these files. So I need to open Inkscape and export to EPS and then they can import to CC.

This is not an acceptable solution and for now I am making all our designers use Inkscape. It is not the best, but open is more important to me than best.

For others that are working in mixed Adobe / Inkscape design houses, please see http://wiki.inkscape.org/wiki/index.php/Inkscape_for_Adobe_Illustrator_users

Unfortunately the latest Inkscape no longer supports opening AI files, as noted in that file.

sug11388659

Participant

Open the .svg file using Inkscape, save it as .eps and open using Adobe Illustrator.

diansafe

Participant

Has this problem been solved or is there a workaround?

I have Adobe Illustrator CS6 v 16.0.5. Same problem as reported in previous posts when I try to open svg files, either created in Ilustrator or Inkscape.

Thanks

DigitalChicksterAuthor

Legend

This is an automatic response to your email. I am out of the office July 30 through August 4. I will get back to you on Wednesday, August 5. I will talk to you then!

julie

J

Jay Foe

Participant

I have the latest version of Illustrator CC and I have saved files to svg then attempted to open the file and illustrator crashes. No error message nothing. Just crashes and I have to reopen illustrator. I've tried to reset my cpu and that didn't work.

M

mercycorrell

Participant

I updated and tried again, and the opened with no trouble. Thanks for the fix!