Participant

Question

Can't open the file because somehow I am not the owner (although I created the file a minute ago)

Forum|Forum|2 years ago
September 17, 2023
6 replies
11186 views

Dear community,

I have problem with an Illustrator (again and one of many). I have created a file and saved it on cloud. Immediatelly after closing it I have tried to open it just to being shown the error message that Illustrator can't open the file as I don't have acces to this file and that I should contact the owner. I am the only owner of license and the creator of it - I literally created that file several minutes ago on the same desktop device. How is that even possible? It shows the file isn't synced - but the internet connection is pretty fine.

I must say I thought that saving my files on cloud will be a big relief and a time saver for me, but it's the exact opposite - constantly having all kinds of problems from conflicts with syncing file updates between my desktop devices, through problems with not available autosaving, messing up my text and letters positions, to banning me out of my own files... guess the creative cloud won't ever really compare to an external harddrive.

Thanks for your advices!

Sync and storage

J

judesze

Participating Frequently

is there not a bookmarked solution for this bug yet?
I have the same problem (not the owner, even though i very much am) when trying to open cloud document illustrator files to the desktop that made the file (the computer only runs older version (2022) of the app on mac os catalina). this computer is still good for this kind of work, my old wacom and my old monitors are only compatible with it. So please avoid telling me to trash them all and buy new… theres not enough work to pay for it.

I did buy a laptop to explore the newer features yall make me pay for, and I suspect that this problem was born when i organized these older cloud files into projects.

Can you have your programers make sure they respect the user id no matter what version? This concept is more important to this customer than new features that make my livelihood obsolete.

Anubhav M

Community Manager

Hello @judesze

I’m sorry to hear you’re having similar trouble accessing your files. Could you try signing out of the Creative Cloud Desktop app, then signing back in, and see if that helps? Also, check that you’re logged in to the correct profile (https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html) when signing in, and share your observations.

Looking forward to hearing from you.
Anubhav

strayarte

Participant

Hi there, I am currently having the same issue. I only have one Adobe account, and I am attempting to open a file from my cloud files and it says I don't have permission and that someone else owns it. I tried a work around by going to the creative cloud app and downloading it, but then it essentially just flattened my work and it shows up as a jpg instead of an editable and layered Illustrator file. This is incredibly frustrating, I no longer trust saving things to the creative cloud.

S

Stephannie257953483w2y

Participant

same problem and online help isn't available right now, you've got to be kidding me, i cannot access my own files, it is beyond frustrating

Monika Gause

Community Expert

Can you log out of your account and then in again?

Mike_Gondek10189183

Community Expert

I see you have just a generic blue avatar icon. I would click on that and comfirm exactly which license you are logged in as. You can also check in the adobe cloud app. I personally configured my account to have an avatar, so for the purpose of confirming if I am logged in as my work account or my personal adobe account.

Anshul_Saini

Community Manager

Hello @Pasha Ban,

I'm sorry to hear about the issues you're experiencing with Adobe Illustrator and Creative Cloud. It can be frustrating when technical problems interfere with your creative work.

The error you're encountering, where Illustrator claims you don't have access to your own file, could potentially be related to your Adobe profile or licensing. Adobe allows for multiple profiles or accounts, and it's possible that you might have accidentally switched to a different profile, which is why you're experiencing this issue.

If you're not seeing the option to switch profiles, you might need to enable it. We have detailed instructions on managing profiles here: Adobe Help - Manage Adobe profiles.

Once you've ensured you're using the correct profile, try reopening the file. If you continue to face issues, please provide more details, and we'll do our best to assist you further.

Regarding the other issues you've mentioned, these could be related to files modified on different Adobe apps or third-party apps. If you'd like help with those, please share more details, like when the file was created, where it was saved, and whether it was opened in another app or an older version of Illustrator, and we'll provide guidance.

I hope this helps resolve the access issue for your file!

Best,

Anshul Saini

D

Dear Kathryn

Participant

Respectfully, this isn't the issue. I, for example, only have one profile on Adobe CC. When I create a file and save it to the cloud, I can't reopen it and there's no other "third party" program that's touched it in between. The solution of downloading all files from the cloud each and every time just isn't time efficient or feasible. The programs need to work correctly, otherwise why are we paying for them?

Monika Gause

Community Expert

You said that it's not synched - is file synching turned on in the Creative Cloud app?

Ton Frederiks

Community Expert

Can you download it from https://assets.adobe.com/cloud-documents

P

Pasha BanAuthor

Participant

And just to make it clear with messing up my texts, this is an example. Two desktop devices, both with original windows 10, both with the same original Adobe license (therefore I am assuming also both the same up-to-date version). Getting messed up text EVERY. SINGLE. TIME.

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