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November 26, 2016
Question

Can't open the illustration. Could not complete the requested operation.

  • November 26, 2016
  • 1 reply
  • 892 views

I got the above error message yesterday after working a on a huge file (re-creating a complex image in vector format - my file is 546mb geesh!) and opening it today I get this message! Then it opens up to a blank screen. Anyone have a solution for this? Help

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    1 reply

    Jacob Bugge
    Community Expert
    Community Expert
    November 26, 2016

    Sarah,

    Sarah,

    I believe You may have a file corruption.

    Onething often tried first is to create a new document and File>Place the (PDF contents, if any, of the) corrupted one to see how much may be rescued that way.

    Here are some websites where you can see whether it can rescue the actual file, and if it can, you may pay for a subscription to have it done,

    http://www.recoverytoolbox.com/buy_illustrator.html

    http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-file-recovery/

    http://www.illustrator.fixtoolbox.com/

    As far as I remember, the first one is for Win and the second one is for Mac, while the third one should be for both.

    Here are a few pages about struggling with it yourself:

    http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/

    http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html

    http://kb2.adobe.com/cps/500/cpsid_50032.html

    http://kb2.adobe.com/cps/500/cpsid_50031.html

    http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html