"Can't open the illustration. the file is locked or in use ID: - 54"

Question

Hi, I'd like to access a AI file that a past employee created .

When I click the file to open it, the window says "can't open the illustration. the file is locked or in use ID: - 54"

I've tried renaming the file, and duplicating the file on my desktop as advised elsewhere with no success.

Any ideas? Could it be to do with the software it was create on? Is there a workaround for that?

We need to send this template to the printers next week and I'm struggling to find a solution.

Thanks!

Monika Gause · Answer

So the file is on your harddisk? Not on a network? Not in shared or synchronized folder?

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