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Worachak36615941kzwz
Participant
August 13, 2025
Question

can't operate when using Illustrator to be automatically close out

  • August 13, 2025
  • 1 reply
  • 139 views

Hi connection,

 

I found some issue of can't operate when using Illustrator to be automatically close out. how can we solve? or How is this issue come from?

 

Thank a lot,

WB

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 13, 2025

Hi @Worachak36615941kzwz,

 

Sorry to hear Illustrator is closing automatically while you work. Could you let me know your OS and Illustrator version, if the issue happens with all files or only certain ones, and whether you have recently installed updates or new plugins. If you see the Adobe Crash Reporter window when the app closes, please submit the crash report and share your email address with me via DM, so I can review the logs. You can follow the steps here: https://adobe.ly/46VB6Lg.

It would also help to run Illustrator in Safe Mode to check if any third-party plugins are causing the problem. Here are the steps for Windows: https://adobe.ly/3HwsJeA and macOS: https://adobe.ly/45vyLnD.

If possible, please share a short screen recording showing the crash, so we can better understand when it happens.

 

Looking forward to your update.

Abhishek

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