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Participant
June 17, 2022
Question

Can't save AI file on my PC - "unkown error"

  • June 17, 2022
  • 3 replies
  • 277 views

I've been working on my file and when I'm ready to save and extract I get this message: 

 

 

I've clicked on the link detailed in the box and followed all the steps and none of them work. 

Any idea how to get past this?

 

Thanks!!!

 

This topic has been closed for replies.

3 replies

guillermof4164824
Participant
September 1, 2022

I had the same issue, luckily I could figure it out wich an anomaly of the software could be. Nothing but a simple thing, nothing to do with deep preferences or some. I did not touch any of that so, always try to find something on what you draw. In my case, I filled an image with colour by accident. That little thing... I believe there are many others like this. Good luck.

NuelsonofLagos
Participant
June 17, 2022

Do your files have linked assets?

A similar thread came up a long time ago and removing linked assets fixed it- one of them was corrupted.

Another solution would be to reset your Illustrator preferences (hold Shift+Opt+Cmd before startup).

DCJ07Author
Participant
June 17, 2022
Thanks for replying!

I'm new at this, how can I check linked assets?

I can't reset my illustrator as I can't save my work 😞

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Doraliz