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weiliangz84609626
weiliangz84609626
Participant
September 19, 2024
Answered

Can't save cloud document, freezes on save

  • September 19, 2024
  • 1 reply
  • 780 views

I'm having trouble saving a specific file to the cloud. The file is already an .aic and I can't seem to save any changes made to the file. I only started facing this problem a few days ago. Other .aic that I edit save to the cloud just fine.

I have tried saving it locally, and that works. And then I try to reupload it to the cloud, but it gets stuck at around 80% at the "Preparing for save" dialog.

Even duplicating the .aic file and then editing the duplicate does not allow me to save.

I'm not sure what's wrong with the file.

This topic has been closed for replies.
Correct answer Anubhav M

Hi Anubhav,

I have made it public thank you!


Hello @weiliangz84609626,

Thanks for sharing the file. I copied all elements from it to a new file and saved it as a Cloud Document, which worked. Could you try it and let us know if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 19, 2024

Hello @weiliangz84609626,

I am sorry to hear about your experience. Would you mind sharing a link to the cloud document (https://adobe.ly/4gshZdV) so we can check it with the team?

Looking forward to hearing from you.

Thanks,
Anubhav

weiliangz84609626
weiliangz84609626Author
Participant
September 20, 2024

Hi Anubhav,

Thanks for the response. As the file had many elements, I decided to split it up in to smaller ones in an attempt to isolate the problem. I seem to have found the cause and it is a "Text" Layer in one of the Artboards. I have attached a sample for your use.

This file saves fine locally, but trying to save it to the cloud causes it to freeze.

All the other files that I have split off from the main file (without this artboard) save to the cloud just fine.

 

*Update: I'm trying to upload the .ai file here but am facing this issue. I have attached a link to download it from another source. (https://drive.google.com/file/d/1fbHAaP6IvutaRmWwtGCUZYTnMB2DA_RM/view?usp=drive_link)

weiliangz84609626
weiliangz84609626Author
Participant
September 20, 2024

Apologies, I forgot to include the error message

 

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