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Participant
Jun 18, 2024 10:26 AM UTC
Question

Can't save illustrator file

Can't save illustrator file showing blank windows

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1 reply

Anubhav M
Community Manager
Community Manager
Jun 30, 2024 9:53 AM UTC

Hello @Mayureshwar38110053etti,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

 

- Relaunch Illustrator

 

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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