Can’t Save Illustrator Files to Adobe Cloud on new MacBook Pro m4

Forum|Forum|11 months ago
April 21, 2025
3 replies
309 views

Hey, hoping someone here can help me out. I just switched to a new MacBook Pro with the M4 chip, and every time I try to save an Illustrator file to Adobe Cloud after editing, I get an error and it won’t let me save. My internet connection’s solid, the Mac is new, i have enough memory in the cloud, so I’m not sure what’s causing it…

Bug

J

joannem27208843

Participant

Hello, the same thing is happening to me, the only way i can save the file is to save it to my computer and I also have to rename it. I am having lots of lagging issues too. I have also just bought a macbook pro m4 chip. I hope they find a fix for this.

Anubhav M

Community Manager

Hello @joannem27208843,

Could you share more details, like the version of the OS/Illustrator installed, and if Illustrator behaves this way when working with files stored in a particular folder location (internal/external/network drive or a cloud-synced folder like Google Drive, Dropbox, etc.), so I can better assist you?

Also, try the suggestions shared in this help article (https://adobe.ly/3ZBnGzi) for help with performance issues, and share your observations.

Looking forward to hearing from you.
Anubhav

Abhishek Rao

Community Manager

Hi @Coni Vargas,

Thanks for sharing the details and the screenshot. Could you please confirm the version of Illustrator you're using and the macOS version? Also, as Bobby asked, are you able to save the file locally to your internal hard drive without any issues? Let us know if this is happening with just this file or others as well.

Additionally, when the error appears, could you please click on the "More information" link and share a screenshot of what shows up? That’ll help us understand the issue better.

Looking forward to your update!

Abhishek

B