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Anonymous
November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 64013 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Show previous replies
    _
    _cvsp2_
    Participant
    March 30, 2007
    Basically, I think if you have Acrobat Reader installed (perhaps any version, though I had , you just copy the contents of the folder "C:\Program Files\Adobe\Reader 8.0\Resource\CMap" to "C:\Program Files\Common Files\Adobe\Fonts\Reqrd\CMaps" (You will likely need to create the CMaps folder) and wahlah (voila) you can save in PDF!

    Post Reply

    thank you every body and Glen Barratt -
    i can save it in font .. but i don't know it will have any ploblem
    comming soon
    _
    _Zern_Liew_
    Participant
    March 6, 2007
    OK - dumb question here DHutchins forgive me if you know this already - have you set up the page tiling properly? If your page tiling is set to Tile Single Full Page, and that page border is off your artwork, it will be a blank page.

    Page tiling is set here: File-Print-Setup-Tiling then click Done.
    Turn on page tiling display here: View-Show Page Tiling.
    Position the tile using the Page Tool (looks like a dotted line page with a crosshair in the lower left corner; often hiding behind the Panning Hand tool).
    _
    _DHutchins_
    Participant
    March 6, 2007
    I have just spent considerable time creating a trifold brochure in Illustrator CS2. The file will save, but it will not print, saying all the pages are blank. It won't print as Illustrator file, an .EPS or .pdf - am I going nuts or is there something chronically wrong.. I am using Windows XP Pro Edition. Please Help
    _
    _scott_adanac_
    Participant
    March 6, 2007
    My problem is that whenever I try to save an ai file in CS2 it says "An unknown error has occurred" I discovered it is due to using any kind of fonts/characters in the document. Even if I open an new document, type one to two characters (doesn't matter which font) I cannot save the file.

    If when I save, I choose to subset fonts when under 0% or uncheck PDF Compatible, I get a new error "Acrobat PDF File format is having difficulties. An internal error occurred while processing XMP metadata."

    If I try to save once more I no longer go to the save panel, but get a different message "can't save illustration. An IO error occurred. ID = -36" After that it just says "can't save illustration." If I try to close and open a new one to try again it tells me I can't because I'm out of memory (which I am not of course).

    I tried many other ideas, reinstalling, etc. but also doing the following is the only thing that seems to work for me too -- yippie!! I can stop pulling my hair out!!

    I followed the above instructions -- updated to AdobeReader8 then,
    Copied 2 files from
    Reader 8.0\Resource\CMap
    and pasted into
    Common Files\Adobe\Fonts\Reqrd\CMaps
    I no longer seem to have any problems -- but we'll see what happens next...

    Thanks Everyone!
    _
    _Glen_Barratt_
    Participant
    February 26, 2007
    CWM's fix is the ONLY one that worked for me!

    I had the same saving PDF's in Adobe Illustrator CS2 problem; meaning, I was getting either "An unknown error has occurred" at some point in the saving process, freezing of AI at some point (usually near end) of saving process, or the program would barf (shut down, sometimes with an error) while in saving process.

    When I started I only had Adobe Illustrator CS2 installed on a fresh installation of Windows XP (SP2) with NO OTHER Adobe applications installed (meaning "CS2" was not installed). From the first file I tried to save as a PDF in Illustrator, I was getting the error.

    I tried installing Adobe Acrobat 7.0 Professional - STILL BROKEN
    I tried removing the transparency flatener file - STILL BROKEN
    I tried removing the preferences folder - STILL BROKEN
    I tried "repairing" illustrator through the Add/Remove programs - STILL BROKEN
    I uninstalled Acrobat Professional 7 - STILL BROKEN
    I installed Acrobat Reader 8 - STILL BROKEN
    I copied the two files (only) from "CMap" to a directory I created "CMaps" (CWM's fix) - FINALLY FIXED!!!

    Basically, I think if you have Acrobat Reader installed (perhaps any version, though I had 8), you just copy the contents of the folder "C:\Program Files\Adobe\Reader 8.0\Resource\CMap" to "C:\Program Files\Common Files\Adobe\Fonts\Reqrd\CMaps" (You will likely need to create the CMaps folder) and wahlah (voila) you can save in PDF!
    _
    _Lloyd_Adams_
    Participant
    February 21, 2007
    Excuse me, I forgot to attach the list of my directories.
    Lloyd Adams

    C:\Program Files\Adobe\Adobe Illustrator CS2
    C:\Program Files\Adobe\Adobe Illustrator CS2\Fonts
    C:\Program Files\Adobe\Adobe Illustrator CS2\Plug-ins\Text Filters
    C:\Program Files\Adobe\Adobe Illustrator CS2\Support\Required
    _
    _Lloyd_Adams_
    Participant
    February 21, 2007
    Polipo,
    I obtained \CMaps for Acrobat reader 8.0. Seems my directory structure in Illustrator is different that yours. See my directory structure below (BMP). Would appreciate it if you could tell me where I should install (place) the CMaps files (or folder) to fix the "Can't save as PDF" problem.
    Thank you,
    Lloyd Adams
    _
    _Stephen_Hearon_
    Participant
    February 21, 2007
    CWM, just FYI we have the exact same problem pop up on one of our Macs just yesterday. It began after we tried activating some additional Helvetica fonts using Suitcase. We are using OS 10.3.9, so we can't install Acrobat 8 to try your fix, which requires 10.4. The computer currently has Acrobat Reader version 5 installed on it. We will try doing the fix with Reader 7.
    _
    _CWM_
    Participant
    February 20, 2007
    Just to follow up, same problem on a colleague's computer and the same steps as above worked. We used the Identity files from Reader 7.0 so skip installing 8.0, I say. The error that occured installing 8.0 was a major pain that required some registry editing to fix.
    _
    _CWM_
    Participant
    February 20, 2007
    Hey there,
    much thanks to Polipo and others as it eventually led to me figuring out a solution.

    I installed Reader 8 as suggested (after fixing the registry keys problems that some have during install) and looked at the fonts there. Unfortunately there was only about 15 of them. However I found the Illustrator fonts in \Program Files\Common Files\Adobe\Fonts. Others indicated this should be in \Program Files\Common Files\Adobe\Font\Reqrd\CMaps but there was no CMaps folder there so I created one and copied the huge list of fonts there.

    Still no go, so I went to the CMap folder for Reader (\Program Files\Adobe\Reader 8.0\Resource\CMap) and copied the 2 files (Identity-H and Identity-V) to the earlier created CMaps folder and it worked.

    I hope this helps someone else.

    Basically, it seems if your problem is font related (try saving without any text to see if it is) you'll need to do something crazy like this to give Illustrator access to those fonts.

    Thanks everyone.
    Show more replies
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