Can't save in Illustrator CS2

OK, here is what I was able to find with a quick test. I just had a file with placed images and also text error out, and then Adobe crashed when I tried to close out stuff in Task Manager, so I made a test file...
Placed Image: Worked with both .eps and .ai format.
Placed Image and text: Errored out on .ai, worked on .eps.
Just text: Errored out on .ai.

So it sounds like Illustrator doesn't like text. I mean it's something we can live without right? In this day and age who uses text in anything anyways?

(That was sarcasm...)

Ok, here is the next thing to check...

1) In your preferences under File Handling & Clipboard is PDF checked?

2) Do you still get errors if you uncheck this option?

Shane
Adobe TS

Hi everyone,

Eric sent me a note that he was able to get this working after he deleted the files in the following folder. Can some folks try just moving these files to the desktop and restarting illustrator and try to save the files again? If you had a custom workspace created it will be gone. If this does work, I would like to get those files from you. You can email them to aifiles@adobe.com.

C:\Documents and Settings\USER\Application Data\Adobe\Adobe Illustrator CS2 Settings\Workspaces

Thanks!

Shane
Adobe TS

Hi Shane:

I just sent it. The file still has the AI extension even though it is really saved as a PDF within Illustrator. This is our only workaround. We can keep editing it and saving it as long as it gets saved as a PDF with Illustrator editing enabled. But as soon as we try to Save As in AI format, we get the error.

Hope this helps.

Eric

Hi Eric,

Can you send me that file? I would like to see if I can repro the issue.

aifiles@adobe.com

Thanks

Shane

Shane:

Answers to your questions:

What is in your file?
An 8-up layout of business cards that had no problem with AI CS. These problem files typically were last saved in AI CS since I don't recall any that were created from scratch in CS2.

Is there a image?
No...all vector shapes and text.

Is it place linked or place embedded?
n/a

What is the format of the image?
n/a

Is it color/black and white/greyscale?
n/a

Is the image on your local drive or is it being placed from a server?
n/a

Does this happen with one/certain/all files?
Certain files.

Can you reproduce this error at will?
No.

Is this in Illustrator 12 or 12.0.1?
12.0.1.

If 12.0.1 did you get this error before updating?
Don't recall since I updated to 12.0.1 within a week of installing 12.

Shane,

Might I suggest some additional questions?

Does your file contain text? If so, does the problem occur with files that don't contain text?
What other Adobe applications and versions do you have installed?
What version(s) of Illustrator were you using before you installed your current version?
Did you install a tryout version of Illustrator before you installed the regular version?
What version of Windows are you on? What service packs have you installed?
Are you an administrator of your machine?
Are you using any font management utilities? If so, which ones and what version?

And whatever instructions you usually give for finding out about relevant Adobe common files. (I don't know what those instructions are.)

The only common pattern I have noticed in the forum posts is that the saving difficulties seem to be related to text, and that the only reliable solution is to manually remove all Adobe software including the Common Files and the registry entries from the machine and reinstall all the Adobe applications. This "solution" is daunting and undoubtably overkill; most likely there are just one or two PDF-related conflicting files and/or registry entries that must be removed, but there is insufficient data to identify which ones they are. Simply uninstalling and reinstalling CS or CS2 does not work.

(For more than a month ever since I upgraded to Microsoft Office 2004 as part of Adobe's Exchange migration I have had the same kind of problem with Microsoft Entourage, that it will not access my Exchange account. Nobody else here at Adobe is having this problem, and it is almost certainly is due to the fact that I had previously been using a very early version of Microsoft Office X, one that was released concurrently with OS X itself, and had not updated it for many years. The installer for Office 2004 apparently left some incompatible common framework on my machine, which it is not prepared to correctly detect and remove or update because nobody at Microsoft had such a stale environment.)

Hi all,

For everyone having this problem, let's try to find the common thread. Here are the standard troubleshooting questions that need answered to try to find out what is going on.

What is in your file?
Is there a image?
Is it place linked or place embedded?
What is the format of the image?
Is it color/black and white/greyscale?
Is the image on your local drive or is it being placed from a server?
Does this happen with one/certain/all files?
Can you reproduce this error at will?
Is this in Illustrator 12 or 12.0.1?
If 12.0.1 did you get this error before updating?

If you have a file that you can open and no longer save, please send it to me at aifiles@adobe.com.

If you are able to reproduce this issue at will, please send me the steps to reproduce.

Thanks

Shane
Adobe Tech Support

David:

In AI CS2 (12.01), we are getting the same errors with "some" files, but not all. The only workaround I have found is to do a "Save As" and save the file as an Adobe PDF format (rather than the native AI) and keep the "Preserve Illustrator Editing Capabilities" checkbox on. Then I simply rename the file's extension from PDF to AI.

We have Version Cue disabled.

Others on this forum have mentioned that if they save as AI but disable the PDF compatibility, then it works for them (but not for everyone). Still others have mentioned that if they copy their contents to a new AI file and then save, it will work. None of these workarounds have worked for us.

Adobe definitely needs to fix this problem.

Eric