Can't save the illustration. Could not complete the requested operation.

Forum|Forum|2 years ago
March 15, 2023
2 replies
3285 views

Hello,

I've seen a few others having the same issue but the solutions that worked to correct it for them are not working for me. I can save as .pdf, .ai, etc. but not .eps. I've tried saving to my Network and to my desktop, neither work in .eps. I've uninstalled and reinstalled the software (multiple time because of other issues I had going to the new M2 chip) and made sure it was up to date. I've turned off background saving. Still the same error message... Anybody else having this issue and find a solution?

Correct answer Kevin Stohlmeyer

@Heather2889101563e9 your reasoning no longer holds true - .eps files are obsolete and are being phased out by both Windows and Apple as image standards. We too run a large format printer (both HP and Epson) and both prefer PDF as the univeral file format - it retains vector formats natively.

@Heather2889101563e9 see
https://support.microsoft.com/en-us/office/support-for-eps-images-has-been-turned-off-in-office-a069d664-4bcf-415e-a1b5-cbb0c334a840

https://www.prepressure.com/library/file-formats/eps

https://support.apple.com/en-us/HT213250

Met1

Legend

Can I ask why you need to save to .eps?

H

Heather2889101563e9Author

Participating Frequently

@Met1 I have a large format printer that runs on .eps files. I am able to send them through as a .pdf but in terms of vector artwork files, .eps has always been the "gold standard". EPS is more useful because they contain more image-specific data and are better suited for scaling within other programs that I use for my business.

Kevin Stohlmeyer

Community Expert

@Heather2889101563e9 your reasoning no longer holds true - .eps files are obsolete and are being phased out by both Windows and Apple as image standards. We too run a large format printer (both HP and Epson) and both prefer PDF as the univeral file format - it retains vector formats natively.

Kevin Stohlmeyer

Community Expert

Hi @Heather2889101563e9 go to Apple System Preferences/Security and Privacy/Full Disk Access and making sure Illsutrator is listed and active.

I'm on an M1 Ventura and do not have an issue saving .eps. Can you include a screen shot of your eps save settings?

H

Heather2889101563e9Author

Participating Frequently

Hi Kevin! Thanks for the reply. I actually had Adobe take over my computer today and they can't figure it out either. They did give full access to Illustrator to no avail. Nothing in my save setting have changed. I even attempted to update a single color in a file from last year (changed from teal to purple) and now I can't even Command Save that older file. It was fine for the first two weeks I had this new computer and just started two days ago. The Adobe tech just recommended I go back to an older version until tomorrow when a senior tech can look into it. The older versions do it as well. I'm at a loss. I invested in the M2 Pro Max MacBook Pro from a 2018 MacBook Pro for a reason - to handle these larger files better - and it's just been a huge disappointment.... I'll update here tomorrow if the senior tech is able to come up with a solution. I'm not the only one who is having this issue based on my search for a solution to this.

Kevin Stohlmeyer

Community Expert

Hi @Heather2889101563e9 try copying your art to a new file and see if you can save that. It could be an issue with older files.

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