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Can`t save the illustration. You do not have enough access privileges. ID: -5000

Forum|Forum|7 years ago
July 2, 2018
8 replies
36966 views

I`m getting this error when trying to save a template to my local drive (File > save as template...) Using MacOS sierra 10.12.4

I`m ok with saving out a normal .ai file, but not the template...have restarted illustrator with same issue when trying to save as template.

access privileges

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Correct answer Anshul_Saini

Hi All,

We are sorry for the trouble this issue has caused. This generally happens when you don't have proper read & write permission to export/ save the file. We have created a small YouTube video to address permission issues in Illustrator.

Please perform the steps as showcased in the video on the folder you are trying to save and then give Illustrator "Full Disk Access" from the System Settings.

I hope this helps.

Thanks,

Anshul Saini

D

darilynk

Participating Frequently

Me too. Annoying much? I want to throw myself off a bridge.

I tried a bunch of these work arounds and none worked.

Had to copy and paste into a new document and save to ANOTHER computer.

oy vey.

C

Casey26949534ey4h

Participant

I have tried all of these things, and still I get the error message. Any other tricks?

Anshul_Saini

Community Manager

Hi @Casey26949534ey4h,

I'm sorry to hear that you're facing issues with saving your illustration. The error message "You do not have enough access privileges. ID: -5000" typically indicates a permissions issue with the location you're trying to save the file to.

To assist you further, could you please provide the following details:

The version of Adobe Illustrator & macOS
The exact path or location where you're trying to save the illustration.

With this information, I'll be able to provide you with more specific guidance to help resolve the access privilege error you're encountering.

Best,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi All,

We are sorry for the trouble this issue has caused. This generally happens when you don't have proper read & write permission to export/ save the file. We have created a small YouTube video to address permission issues in Illustrator.

Please perform the steps as showcased in the video on the folder you are trying to save and then give Illustrator "Full Disk Access" from the System Settings.

I hope this helps.

Thanks,

Anshul Saini

S

shaia97705077

Participating Frequently

These are great! I also found a quick solution for a Mac about error "ID: -5000" direclty from Apple that worked!

Either go to support.apple.com and "maginfying glass" at top of page / Search for - "Control Access to files and folders on a Mac" or google - "apple support Control Access to files and folders on a Mac"

R

raeflower

Participating Frequently

Goodness, I can't believe this is STILL a glitch a year later in a program that costs almost 300 dollars a year to use. Honestly floored.

Monika Gause

Community Expert

As long as you don't tell us exactly where you want to save the file, we won't be able to help you.

Are you sure that you actually have enough access privileges on that Mac?

R

raeflower

Participating Frequently

Like the person who posted, I own the mac I have the issue on and am using the administrator account. I had to jump through the same hoops as the user who posted to firure out how to save a template. As someone who is new to this program, the glitches I've been running into that add a hitch to every single tiny thing I try to do are truly infuriating and I find it interesting that for 300 bucks per user per year, things like this aren't fixed and I still have to come to a forum to do figure out what's wrong, adding hours to my project time.

I just find it interesting that extremely high priced programs these days don't even bother to fix problems people post on these forums if there's an irritating, lenghty, workaround that falls on the user's time.

D

defaultw7xmc41066ph

Participant

Same problem. It's crazy this company has been around forever and still they cannot figure out how to make things easy. ... legacy, big data, an old school company cannot shrug off their past stuck in medoicracy

Monika Gause

Community Expert

Your operating system wants to protect you from damage. If application software could easily circumvent its protection measures without the OS kicking in, then the OS would be a failure.

So in effect nobody can spare you from learning how to control your operating system.

Rusty E

Participant

Go to template folder. Right-click and choose "get info." At the bottom, click the lock, enter your password, then add "Administrators" along with "read and write" privelages. Done. Will then work to save templates to that folder.

C

ClaraCreates

Participant

Awesome thanks, I think that solved it for me... although its taking quite some time... is that normal or should i relaunch my finder... 😄

B

Buffalo Check

Participant

I ran into this problem today (Aug 12, 2020) and my work around:
- Save the template to the desktop

- Open Finder
- Search for & open Templates folder in AI (there are 4 Template folders on my laptop in other apps)
- Drag the template icon into the Finder
- Input my password credentials to allow the move