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Michael_Question1960
Michael_Question1960
Participant
Oct 15, 2024 10:58 AM UTC
Answered

Can't upgrade to Illustrator 29.0 with OS Sequoia ver 15.0.1

Hi All.
Adobe has informed me that "The OS on this computer is incompatible with the Illustrator desktop app. Update your OS to install Illustrator, or open this link on a compatible computer."
I'm using a Mac mini 2023 with an Apple M2 chip, 8 GB Memory, and the latest OS software - OS Sequola Ver 15.0.1.
Is anyone else having this issue? Any solutions?

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Michael_Question1960
Michael_Question1960Correct answer
Participant
Oct 15, 2024 12:27 PM UTC

Hi Anshu

Thank you, you’re a star!

I should remember, “When in doubt, RESTART!”

Have a good day.

Kind regards

Mike

Michael Souter

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Oct 15, 2024 11:38 AM UTC

Hi @Michael_Question1960,

 

Sorry you’re facing this issue! Please try installing or updating Illustrator directly from the Creative Cloud Desktop app. You can download it here: Creative Cloud.

 

If the problem persists, try restarting your Mac, ensuring Creative Cloud is up to date, and reinstalling Illustrator from it. Let us know if this helps!

 

best,

Anshul Saini

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Michael_Question1960
Michael_Question1960AuthorCorrect answer
Participant
Oct 15, 2024 12:27 PM UTC

Hi Anshu

Thank you, you’re a star!

I should remember, “When in doubt, RESTART!”

Have a good day.

Kind regards

Mike

Michael Souter

Translate
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