Cancel Free Trial

Question

We cancelled the free trial before free trial period ends but the invoice is being created for first month. Can you please help us out and cancel it?

jane-e · Answer

Follow these steps to cancel

If you still need help, the users on this forum cannot see your billing information. You will need to contact Adobe Customer Care directly, as they are the only ones who can help.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

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