Skip to main content
maryh90711421
maryh90711421
Participant
November 24, 2017
Answered

Cancel my plan

  • November 24, 2017
  • 2 replies
  • 1957 views

Hi,

I would like to cancel my subscription for Adobe Illustrator but I cannot find the option "cancel plan" under "plan details". Can you be kind and cancel my subscription for product "Adobe Illustrator" for Adobe ID "mary.mh.hanson@gmail.com"?

Thanks,

Mary

    This topic has been closed for replies.
    Correct answer Rajashree Bhattacharya

    Hi maryh90711421,

    The CC is suspended as of now. That is the reason the cancel option is unavailable, please contact support via Adobe Support   to get it resolved.

    Thanks

    Rajashree

    Adobe Support

    2 replies

    gssand
    gssand
    Participant
    December 11, 2017

    Hi,

    I would like to know how do I cancel my Adobe Illustrator subscription plan, I'm trying to find an option everywhere in my account but couldn't find any (like the one I can find on my Adobe PDF export plan).

    Thanks,

    -Guilherme S.

      Jacob Bugge
      Community Expert
      Jacob BuggeCommunity Expert
      Community Expert
      November 24, 2017

      Mary,

      Here should be how:

      https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

      maryh90711421
      maryh90711421Author
      Participant
      November 29, 2017

      Hi and thanks for the reply,

      Unfortunately your response didn’t help me since I cannot see the option “cancel plan” in my profile. In the instructions is stated that if this option is missing, we should contact you and I’ve been contacting you so many times but you don’t reply and keep charging me and keep withdrawing money from my account!

      Can you please fix this?

      //Mary

        hammer0909
        Community Expert
        hammer0909Community Expert
        Community Expert
        November 29, 2017

        Hi Mary,

        When you refer to "you" I think you're assuming that this public forum is Adobe Central when in fact this is a public forum made up mostly of volunteers helping users with Adobe software questions. Your issue needs to be addressed by Adobe directly. Trying calling them at 1 (800) 833-6687 or by going to this web page where you can chat or e-mail a representative. They should be able to solve your issue. Most people can cancel their membership from their profile but your account is somehow unique. This could be how it was purchased or installed. I hope that helps!

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices