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originalsupah
Participant
November 19, 2024
Question

Cannot access Adobe Draw files on iPad

  • November 19, 2024
  • 1 reply
  • 213 views

I tried to download Fresco to access my Adobe Draw files on my iPad. Well my iPad only runs iOS 15 and you need iOS 16 to run Fresco. The files are stored somewhere on my ipad right? How can I see them?

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 20, 2024

Hello @originalsupah,

Thanks for reaching out. Would you mind checking if your work is available online (https://adobe.ly/4fAEkVE)? If yes, please try exporting the files from there to see if it helps.

Looking forward to hearing from you.

 

Anubhav

    O
    originalsupahAuthor
    Participant
    November 21, 2024

    I was able to access them under mobile creations. However, I had to open each file and select download to get a .png copy onto my computer very tedious and no layers..

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 25, 2024

    Hi @originalsupah,

     

    Glad you were able to retrieve your files, though I understand how tedious it can be without access to layers. Unfortunately, since your iPad doesn’t support Fresco, you’ll need a device with iOS 16 or later to perform the following step. Alternatively, you can use Fresco on a desktop or another supported device.

     

    You can check if there’s a “Convert to Fresco” option available for your files on the Mobile Creations website. If this option appears, follow these steps:

    1. Convert to Fresco: This will enable the file to open in Adobe Fresco with layers intact.

     

     

    2. Export Options in Fresco: Once opened in Fresco, you can export your file as a PSD or PDF or directly send it to Illustrator for further editing.

     

    If you face further challenges, feel free to reach out. Hope this helps!

    Best,

    Anshul Saini

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