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Participating Frequently
November 1, 2017
Answered

Cannot change resolution when exporting files for web

  • November 1, 2017
  • 1 reply
  • 802 views

Hi All,

Since updating to the latest CC, Illustrator has been playing weird games. Every time I am trying to export files for web, it won`t adjust my selected resolution eg: The option window prompts at 72ppi, I select Other, put in 92ppi, hit save, but the exported file size it is still at 72ppi. I have tried adjusting the resolution with the other 2 defaults, 150 or 300, but the result is still the same, 72ppi.

I did not have this issue until the update. Is there an extra step that needs to be done? I really don`t want to rework all my files.

Oh, I am also running on mac

Thanks a lot!

This topic has been closed for replies.
Correct answer Ton Frederiks

See:

Unable to export PNG higher than 72ppi – Adobe Illustrator Feedback

You can reset your preferences or use the script mentioned there.

1 reply

Ton Frederiks
Community Expert
Ton FrederiksCommunity ExpertCorrect answer
Community Expert
November 1, 2017

See:

Unable to export PNG higher than 72ppi – Adobe Illustrator Feedback

You can reset your preferences or use the script mentioned there.

Participating Frequently
November 1, 2017

Thanks a million!