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furzle
Inspiring
December 23, 2023
Question

cannot drag into or Place a jpg image into Ai v28.1 unknown error. [PARM]

  • December 23, 2023
  • 2 replies
  • 1727 views

BUG ALERT?

 

Cannot manually drag from finder into an existing document, it automatically opens the jpg image in a new document and renders it at 12% of actual size (every time).

 

Nothing wrong with images, they are basic JPG b&w scans I made from my canoscan LIDE 400. 

Some of the scanned JPGs work fine (about 1/3rd of them. ) even though I have scanned them all using the exact same settings and methods. 

 

This started after updating to latest Ai 28.1

 

Using ventura 13.6.1 Mac studio M1 chip. 32 G ram

Attempt to drag or place some files results in this error message (attached)

 

    This topic has been closed for replies.

    2 replies

    F
    furzleAuthor
    Inspiring
    April 9, 2024

    Still suffering from this problem. here is what happens when i try to PLACE a jpg I scanned in using a canon lide400: error messages. cannot place. 

    When I manually DRAG into illustrator, it opens it in a NEW document, (not the one I drag it into) and renders it at 12% of actual size. WHY!!??? anyone??? adobe???

     

    F
    furzleAuthor
    Inspiring
    August 10, 2024

    Still having this problem. I am now running sonoma 14.6 on a studio m1 chip. Using a canoscan Lide 400to create a scan with image capture. nothing strange there. scan saves as a jpg in B+W at 6000ppi resolution. nice an big! then i either drag into drag or try to "place" in illustrator cc, latest version as of Aug 2024.  When i drag (and yes, The layer, file is unlocked, visible and ready to recieve) instead of opening it in the file like it used to do...it opens it up in a BRAND NEW DOCUMENT, and at 12% of original size. every time. When I try to place instead of dragging, i get the PARM error.( see above). WHY? Is there anything I can do? I'm needing to open scans all day for image trace. This takes so much time to re-enlarge each jpg to it's 100% size. and then copy it into the doc i wanted it in in the first place. HELP!

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    August 11, 2024

    The 12% size is the result of your 600 ppi resolution setting.

    If you open the file in Photoshop or Apple Preview and change the resolution without resampling to 72 ppi it will show 100% when placed in Illustrator.

    Are the bitmap images or greyscale?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 23, 2023

    You are not trying to drag them into a locked layer?

    F
    furzleAuthor
    Inspiring
    December 30, 2023

    No I'm not dragging them into a locked layer. I ended up having to revert to the last version of illustrator since i need to place images all the time. It works fine in version 28.0 no problems with image placement there.  I'll wait till they fix this issue to update to latest version.(28.1)

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 1, 2024

    Hello @furzle,

    Sorry to hear about your experience. Would you mind trying to update the macOS (https://adobe.ly/41Lu9Yy) and Illustrator (https://adobe.ly/3Sc6jC9) to the latest version and checking if it helps?


    Also, try enabling Full Disk Access for Illustrator under macOS preferences (https://adobe.ly/41JzYpg) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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