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Participant
June 5, 2022
Question

Cannot Install Illustrator on Alienware M15 R5 Windows 11 Pro

  • June 5, 2022
  • 2 replies
  • 314 views

So when trying to install the latest version of Illustrator I get this error 195. I tried the only fix I found on the internet which seems to work for an older version of illustrator. My windows 11 Pro version is 21H2 and trying to add that to application.xml and all application.json that contain the system requirement breaks the Adobe installer. Or i get error 190. Please help me.

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2 replies

Mike_Gondek10189183
Community Expert
Community Expert
June 6, 2022

https://www.youtube.com/watch?v=ic0l6PbtDU0

 

Let us know if this works for 11, as the video is for v 10, but good chance this might fix the issue.

Participant
June 6, 2022

This is the video I mentioned I tried following. The problem seems that my systems version is 21H2 not a normal number like 11. I can change all the needed areas since adobe has now scattered it amongst 3 or 4 different files but once I add the letter H to the version code I get told that files needed for installation are no longer accessible. But removing the H and making it to version 1.0.0 adobe then tells me my system needs to be at least 6.2.9 or 6.9.2 I cannot remember off the top of my head. But putting to say version 9.0.0 I get the error code 190 instead of the original error code 195

marliton
Community Expert
Community Expert
June 6, 2022

Hi. Please check if your computer meets the recommended requirements: https://helpx.adobe.com/illustrator/system-requirements.html

 

Marlon Ceballos
Participant
June 6, 2022

Of course this computer meets the minimum requirements. I can run unreal engine 5 full city matrix demo no problems. Theres no way possible an Alienware M15 R5 with an AMD Ryzen 9 5900 with Nvidia 3070 graphics Card and 64 GB of RAM is not way beyond the system requirements.