Cannot open cloud files

Forum|Forum|1 day ago
July 19, 2026
3 replies
27 views

Time and time again, when I try to access my cloud data, I get an error message saying that the account I'm logged in with doesn't have access. I only have one account … one day it works, the next it doesn't, and so on. This is so incredibly annoying. What's causing this?

Ton Frederiks

Community Expert

@xfelix I have seen this message many times on this forum, encountered it myself years ago when testing this when it was new. I believe it is still an unfinished feature. The main missing feature is the missing local backups. Unfortunately the feature with the local creative cloud files folder has gone.

Monika Gause

Community Expert

Can you try the things posted in here?

X

xfelixAuthor

Participating Frequently

Hi Monika – thanks for the hint … tried all of this already to no effect, unfortunately.

Ton Frederiks

Community Expert

@xfelix It is not a solution, but you can try to download the file from the Creative Cloud app > Files

X

xfelixAuthor

Participating Frequently

Hi Ton – thanks, I’ve already tried that, and yes, it works. But I'd really like to use the cloud files and that just isn't reliably possible.

Dave Creamer of IDEAS

Community Expert

I prefer using a cloud service like OneDrive, DropBox, Box, or GoogleDrive. I keep the files locally on my hard drive(s) but they are backed up to the cloud when I’m not busy. The services keep versioning--not exactly like the Adobe Cloud--but good enough for my needs.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.