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Participant
September 10, 2020
Answered

CANT error for image tracing

  • September 10, 2020
  • 4 replies
  • 1119 views

Recently bought illustrator cc and everything works perfect except for the image tracing. It goes through the process but right before its done I get this error message " The operation cannot complete because of an unknown error. [CANT] "

 

Please help I have no idea how to fix this.

 

Closing the program and reopening it does not fix it.

This topic has been closed for replies.
Correct answer Mike_Gondek10189183

Does this happen on all images,  and settings? Is this the first time the Adobe suite has been installed on this computer, or may you have residual files from not using the Adobe Cleaner to uninstall? What OS & plug ins are you running.


Reset your prefs. Then Window > Workspace > Reset current workspace.

4 replies

Participant
January 24, 2023

I have the same problem and it doesn't matter if it's a small image, text or anything that I try to trace I get the same error.

 

I also tried to reset the prefs and nothing, the problem is still happening.

Mike_Gondek10189183
Community Expert
Community Expert
January 26, 2023

Did you use the Adobe Cleaner to fully remove and reinstall?

Participant
June 11, 2021

I have the same problem with all types of images!

 

Mike_Gondek10189183
Community Expert
Community Expert
January 26, 2023

Did you use the Adobe Cleaner to fully remove and reinstall?

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community ExpertCorrect answer
Community Expert
September 11, 2020

Does this happen on all images,  and settings? Is this the first time the Adobe suite has been installed on this computer, or may you have residual files from not using the Adobe Cleaner to uninstall? What OS & plug ins are you running.


Reset your prefs. Then Window > Workspace > Reset current workspace.

Monika Gause
Community Expert
Community Expert
September 10, 2020

Which system is it?

Can you please tell us the hardware specifications of your computer, especially the amount of RAM installed?

 

How large is the image you are tracing?