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Participant
Aug 23, 2024 4:56 AM UTC
Question

Cant open my .aid file

Its happend two times already, the illustrator suddenly froze. I have my .aid file and it wont opened.

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2 replies

Community Expert
Aug 23, 2024 10:37 AM UTC

Hi Kharisma,

does this problem occur with all files or only with a specific file?

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Giancarlo Vitulano
Anubhav M
Community Manager
Community Manager
Aug 23, 2024 11:25 AM UTC

Hello @Kharisma25319335m2ck,

Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? For example, were there any unexpected Illustrator crashes, sudden app closures, system shutdowns, or power cuts during the editing process?

 

Also, kindly share a link to a sample file after uploading to Dropbox/Google Drive/etc. so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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