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pegandpop
Known Participant
February 6, 2024
Question

CC Libraries Losing Content Across Apps

  • February 6, 2024
  • 3 replies
  • 430 views

Hey there,

 

CC libraries has been super dodgy over the past couple of days. Incredibly frustrating.

 

Assets are being lost between apps. Yesterday Illustrator was displaying 'There is nothing in this group', now it is InDesign. After a 3-5 minutes, the content appears again. Search function is not able to find assets. Loading new assets is incredibly slow and requires work arounds. Eg. Drag and Drop only works intermittently so need to right click and 'add to library' insted then find the apporpriate folder.

 

Please see screen grabs. Other things to note:

  • IMac Sonoma 14.3
  • Illustrator v 28.2
  • InDesign v 19.2
  • Only have one CC account
  • Have restarted and done all the things except uninstall and reinstall. (In my experience, this has never worked and this issue is new to the previous update)

 

Adobe, please sort this out, it is so incredibly boring. Outside of the frustration of having a very expensive suite of programs unable to perform simple tasks, the interruption to workflow is detrimental.

 

Thank you,

 

Jane

 

 

 

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3 replies

Anubhav M
Community Manager
Community Manager
February 9, 2024

Hello @pegandpop,

 

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications

- Download and run the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Creative Cloud Desktop application, CC Libraries, and CoreSync

- Download and reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)

- Relaunch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

pegandpop
pegandpopAuthor
Known Participant
February 13, 2024

Hi Anubhav, this did not work. The problem is still the same. 

 

Cheers, Jane