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Participant
September 9, 2025
Question

CC Libraries panel doesn't respond

  • September 9, 2025
  • 2 replies
  • 149 views

This issue has been persistent since the August 2025 updates across all programs (or at least the ones I regularly use). 

 

If I have Illustrator open for a while and come back to my project, the Libraries panel just ceases to work. At least it doesn't appear to work. I can't scroll through the panel, I can't click on anything, and I can't switch libraries. However, the panel is actually responding to all my movement, I just can't see it. It's like the panel froze as a facade and underneath it I'm actually interacting with all the assets. Sometimes I'll drag a graphic out and it's a completely different graphic from a different library. Other times when I'm lazy, and I can't scroll through the library, I just make my best guess as to where the colors or graphics I need would be and see what happens when I click.

I usually have to quit the program and reopen it to be able to use the Libraries panel. I've tried uninstalling and reinstalling, I deleted the CC Library folder in my Finder and relaunched, I even updated Illustrator today (v 29.8.1) and the problem persists.

 

Is anyone else dealing with this?

2 replies

kglad
Community Expert
Community Expert
September 9, 2025

reset the cc app

Participant
September 10, 2025

This did not work, unfortunately. 

kglad
Community Expert
Community Expert
September 9, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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