CC Library assets disappearing

Forum|Forum|2 years ago
April 24, 2024
6 replies
958 views

Hi all,

I know this has previously been discussed however I can't find a solution to the problem . . .

I've used CC libraries regularly for years and over the past few weeks, they're disappearing a couple of hours after creating them or editing an existing asset.

Theyshowing their preview, they're useable for a short time & they syncronise in the cloud but then vanish showing an empty asset.

Mac Mini M2, OS Sonoma 14.4.1, Illustrator 28.4.1

Thanks in advance

Bug

This topic has been closed for replies.

Correct answer nk268

I had the same issue. I rolled back to the older version (v28.0) and got access to my libraries.

J

Jemma36511324tp8k

Participant

Hey, I'm having exactly the same issue. Our IT Team can't work it out and have told me to jump on here and try and fix it myself. Can anyone help with this?
MacBook Pro, Sonoma 14.4.1 (23E224), Illustrator v 28.5

Anubhav M

Community Manager

Hello @Jemma36511324tp8k,

We understand that encountering technical issues can be frustrating. Our team has tried fixing this in the latest version of Illustrator 28.5. Would you mind updating Illustrator to the latest version (https://adobe.ly/44UyBpj) to check if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

derekwatson

Community Expert

I am having a similar issue over past day or so... some colours show up in the library but not all... this example should have 20 colours in it!?

Derek Watson

derekwatson

Community Expert

I tried pausing sync and restarting with no luck

Derek Watson

Anubhav M

Community Manager

Hello @Melchit,

We recognize the frustration that technical issues can cause. Our product team is actively investigating this matter and will provide updates as soon as they are available.

If you have any further questions or require assistance, please don't hesitate to let us know. We're here to help.

Thank you,
Anubhav

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