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Melchit
Participant
Apr 24, 2024 6:36 AM UTC
Answered

CC Library assets disappearing

Hi all,

 

I know this has previously been discussed however I can't find a solution to the problem . . .

I've used CC libraries regularly for years and over the past few weeks, they're disappearing a couple of hours after creating them or editing an existing asset.

Theyshowing their preview, they're useable for a short time & they  syncronise in the cloud but then vanish showing an empty asset.

 

Mac Mini M2, OS Sonoma 14.4.1,  Illustrator 28.4.1

Thanks in advance

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nk268Correct answer
Participant
Jul 16, 2024 8:59 AM UTC

I had the same issue. I rolled back to the older version (v28.0) and got access to my libraries.  

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6 replies

Jemma36511324tp8k
Participant
May 9, 2024 3:12 AM UTC

Hey, I'm having exactly the same issue. Our IT Team can't work it out and have told me to jump on here and try and fix it myself. Can anyone help with this?
MacBook Pro, Sonoma 14.4.1 (23E224), Illustrator v 28.5

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 26, 2024 10:31 AM UTC

Hello @Jemma36511324tp8k,

We understand that encountering technical issues can be frustrating. Our team has tried fixing this in the latest version of Illustrator 28.5. Would you mind updating Illustrator to the latest version (https://adobe.ly/44UyBpj) to check if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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derekwatson
Community Expert
derekwatsonCommunity Expert
Community Expert
Apr 24, 2024 7:34 PM UTC

I am having a similar issue over past day or so... some colours show up in the library but not all... this example should have 20 colours in it!?

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Derek Watson
derekwatson
Community Expert
derekwatsonCommunity Expert
Community Expert
Apr 24, 2024 7:35 PM UTC

I tried pausing sync and restarting with no luck

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Derek Watson
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Apr 24, 2024 1:10 PM UTC

Hello @Melchit,

We recognize the frustration that technical issues can cause. Our product team is actively investigating this matter and will provide updates as soon as they are available.

If you have any further questions or require assistance, please don't hesitate to let us know. We're here to help.


Thank you,
Anubhav

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