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Known Participant
February 25, 2019
Answered

Character & Paragraph Styles not working in Illustrator any more

  • February 25, 2019
  • 4 replies
  • 7904 views

I have noticed that the Character Styles and Type Styles are not working any more in my files in Illustrator.

I did have a "Chat" with someone at Adobe who suggested it was just the one file I was working in so I tested in another new file and it seemed to be working.I thought perhaps I was having trouble was because the file is a PDF and had been Reverted by Illustrator when I opened it back up in Illustrator?

But then later when I was working again in another file, NOT a reverted PDF file, I could not apply the Character Styles and Paragraph Styles to the text I was working on AND I had the same problem.

The styles had dropped the font specifics and when I went back in and "fixed" them, they immediately reverted to being with out the font specifics (family, weight, style). And they were not applying to new text I had copied and pasted into the file. And of course I know about using the option key when applying the styles.

It WAS working before the update because this is something I have been doing for a while now and I would really like to be able to continue doing this in the future.

Anyone else have trouble with type Styles in the updated Illustrator?

This topic has been closed for replies.
Correct answer Bill Silbert

You mentioned that you are using an updated version of Illustrator. When you updated if you had the option to "import previous settings and preferences" checked in the advanced options which appear during the install that could be the source of your problem. Importing old preferences has been shown to affect the smooth operation of the new version. Try trashing your preferences and see if that fixes the problem.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

4 replies

Lucas Caminha
Participant
April 30, 2021

Na nova versão do illustrator (2021) você encontrará aqui "Window > Type > Character Panel".
ou
Ctrl + T

ACWatersAuthor
Known Participant
March 14, 2019

Okay, so I deleted the preferences for Illustrator and the file still doesn't work properly.

It was converted to a PDF file and when I opened it, it said "This document has been modified outside of Illustrator (which i think means my co-worker edited it in Acrobat actually)."

Okay it looks like for the all fonts (name and style) were missing in all the Paragraph styles. When I add them back into the styles, it seems like everything else started working okay. The font sizes and leading and tracking were all there, just not the name/style. For all of them including Normal Paragraph.

However it looks like there are character styles which were interfering with the paragraph styles -- I do know how character styles work so I am bit confused about how that is happening but it could be I set them up oddly so I can't be sure that is a glitch.

Now I can style existing text and it works fine.

ACWatersAuthor
Known Participant
March 14, 2019

I am not sure the deleting the preferences is what did it. So I unmarked that answer as correct, but it seems to be working now. Thanks to everyone for your help.

Bill Silbert
Community Expert
Bill SilbertCommunity ExpertCorrect answer
Community Expert
February 25, 2019

You mentioned that you are using an updated version of Illustrator. When you updated if you had the option to "import previous settings and preferences" checked in the advanced options which appear during the install that could be the source of your problem. Importing old preferences has been shown to affect the smooth operation of the new version. Try trashing your preferences and see if that fixes the problem.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Srishti_Bali
Legend
February 27, 2019

Hi there,

Sorry about this issue. I am hopeful that the steps suggested by Bill worked for you. If not, will it be possible for you to share a sample file and exact workflow you are following? If yes, please upload it to Creative Cloud/ Google Drive/ Dropbox and share the direct download link.

Thanks,

Srishti

Participant
March 13, 2019

Hi Srishti

Hard to follow Bill suggestion as finder have a different look on my mac.

There is only one file to delete (bottom on the ( img ) and no folder to delete because the file is in the preferences folder and not in the Illustrator one Illustrator

Thanks

Monika Gause
Community Expert
Community Expert
February 25, 2019

Please describe what exactly is not working

Is it in all files? EVen a newly created one with newly created styles?