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hwlcreative
Participant
March 18, 2019
Pregunta

Character Styles Not Applying & More

  • March 18, 2019
  • 2 respuestas
  • 1385 visualizaciones

I'm having some strange behaviors with Illustrator.

I recently purchased a brand new Macbook Pro, it's been updated to the latest software with the latest CC updates.

I can open a file and begin workflow like normal, but within a few clicks I run into some huge workflow issues:

The first is Illustrator does not apply character styles to an item that is highlighted. I will change the font size, or weight and nothing will happen. I click off and click back on the item, and then try to style it only to see another item changing nearby?

Sometimes the styles will apply, but they will only apply to half the text box, instead of all of it.

While this is happening, my bounding box continuously disappears. I have to use the shortkey to bring it back, and sometimes it won't come back unless I restart Illustrator. There is no way I'm accidentally hitting the shortkey as I'm changing font sizes and colors and possibly scaling the items. No other keys are being pushed when this is happening.

Lastly, sometimes styles I update (font size, color, weight, style) will revert to two or three options prior, after a failed attempt to change the style.

All of these things have been happening for a few days, and making it nearly impossible to use Illustrator.

Does anyone know what would be causing these glitches?

Thanks,

Este tema ha sido cerrado para respuestas.

2 respuestas

hwlcreative
Participant
March 29, 2019

I guess you missed the part where I said I already did that?

This is quite irritating and still happening!

Srishti_Bali
Legend
April 2, 2019

Hi there,

As you have already tried all the steps shared above, I would request if you can reach us at www.adobe.com for a live troubleshooting session. In case you need any help initiating chat please refer to this link: How to initiate chat with Adobe Support?

Regards,

Srishti

Michael Bullo
Community Expert
Community Expert
March 18, 2019

I appreciate that you are working with a new machine and a fresh installation of Illustrator but you might want to try resetting your preferences.

How to set preferences in Illustrator

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."

hwlcreative
Participant
March 20, 2019

They were reset multiple times in the process of figuring out the debugging of this issue. It just bugs out for no reason with no explanation.

Srishti_Bali
Legend
March 20, 2019

Hi there,

We are extremely sorry to hear about this issue. I would request if you can share a few more details like:

  • Exact version of MAC OS
  • Version of Illustrator
  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
  • Is the same thing happening with other applications or its just Illustrator which is problematic?
  • Please check how it works on Root account (How to enable the root user on your Mac or change your root password - Apple Support ) with a new file?
  • Where the files are saved(Network Drive/ System HDD/ Shared Folder on System /External HDD)?

Regards,

Srishti