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canaytr
Participating Frequently
February 24, 2026
Question

character window gets blocked by other windows

  • February 24, 2026
  • 1 reply
  • 11 views

character window in illustrator gets blocked by other expanded windows.
 

In illustrator, I keep an expanded panel on the far right (for properties, character, align, etc.) and collapsed panel(s) to the left of it (for color, layers, glyphs, etc.).

The problem is:
If I have a window expanded on the 'collapsed panel', like 'layers' for instance, and I want to use the 'font family' drop down menu in the character window on the expanded panel, the fonts window opens up BEHIND the layers window so I cannot see them. I have to exit out of the character window, collapse the layers window and re-enter the character window. VERY frustrating and time consuming.

Solution:
When user clicks on the "Set the font family" drop down menu, it should be layered above all windows/panels since that becomes the "active" window.

    1 reply

    Anubhav M
    Community Manager
    Community Manager
    February 24, 2026

    Hello ​@canaytr 

     

    I’m sorry to hear about your experience. Would you mind trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and checking if it helps?

     

    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders if you want. The location is mentioned in the article.

    If the problem persists, kindly confirm the version of the OS/Illustrator installed, so we can better assist you.


    Looking forward to hearing from you.
    Anubhav

    canaytr
    canaytrAuthor
    Participating Frequently
    February 24, 2026

    Thank you very much for reply.

    I just reset the preferences and restarted illustrator but the problem persists.

    Adobe AI 30.1
    Mac OS Tahoe 26.2 (Mac Studio) 

    Anubhav M
    Community Manager
    Community Manager
    February 24, 2026

    Thanks for confirming. Could you try updating to Illustrator v30.2.1 and see if that helps?

    Also, try running Illustrator under a different administrator account (macOS) and share your observations.
     

    Looking forward to hearing from you.
    Anubhav