Cierre inesperado de Aplicación Illustrator 27.2

Question

Hola Illustrator 27.2 y anterior cierra inesperadamente. Comento cosas que he verificado he intentado hacer: Actulaizar Illustrator .Revise que el dispositivo PC y Windows 10 fueran compatibles, Restaure Preferencias y chequee en Preferencias que el Dispositivo Wacom estuviera habilitado, actualice Driver del dispositivo y Tarjeta Grafica. Uso Illustrator desde la Version 1988. Nunca me habia pasado que un programa de Adobe se cerrara inesperadamente.

No se que mas hacer

Muchas Gracias Gustavo

Anubhav M · Accepted Answer

Hello @elgusser,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2), as suggested by Monika, to see if it resolves the issue.
If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav

Monika Gause · Answer

You have a Wacom? Can you try and downgrade its driver? There are currently issues with the latest driver.

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