Skip to main content
derekwatson
Community Expert
derekwatsonCommunity Expert
Community Expert
November 1, 2023
Question

clicking on toolbar or other panels hides Illustrator

  • November 1, 2023
  • 4 replies
  • 294 views

Is anyone else seeing this odd behaviour? It only happens when the application frame is disabled. 

I have rebuilt preferences and reset Workspaces but it's still there.... Mostly!

 

Basic Toolbar is fine but Advanced is the issue.

 

Running Mac OS 14.1 but it was updated before this started happening. Same behaviour in Beta version too. 

 

Stage Manager was the issue I thought but changing settings or switching off makes little difference.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 10, 2023

    Hello everyone,

    We're pleased to inform you that the issue has been resolved with the recent macOS update 14.1.1. Please ensure that you've updated your operating system (https://support.apple.com/en-us/HT201541) and share your feedback with us.


    Thanks,
    Anubhav

    derekwatson
    Community Expert
    derekwatsonCommunity ExpertAuthor
    Community Expert
    November 3, 2023

    I wonder if this is related to another minor niggle in Illustrator... When opening a new file, the three window controls on the top left are hidden under the toolbar as if the window doesn't know the Toolbar is there... Dragging the window over and clicking Maximise then it works...

    Derek Watson
    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 1, 2023

    Hi @derekwatson, 

     

    I apologize for the inconvenience you're facing with Illustrator's behavior on macOS 14.1. It appears that this issue is related to changes in the macOS update.

    We are aware of this problem, and a bug has been logged with Apple. Our team is actively working with them on resolving it.

     

    In the meantime, a potential workaround is to enable the application frame. However, I understand that this might not be an ideal solution.

    Additionally, you can upvote this issue on UserVoice (https://adobe.ly/47gDidc) to receive updates on its status and any potential fixes.

     

    We appreciate your patience as we work to address this problem. If you have any more questions or need further assistance, please feel free to ask. Thank you for your understanding.

     

    Best,
    Anshul Saini

      derekwatson
      Community Expert
      derekwatsonCommunity ExpertAuthor
      Community Expert
      November 1, 2023

      Thanks, certainly puzzling as it just seemed to pop up yesterday without any system setting changes

      Derek Watson
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices