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Client supplied PDF artwork just opens as white in Illustrator

Forum|Forum|10 days ago
March 26, 2026
3 replies
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I have received a few PDFs from clients and when I open them up all I see is a white screen. When I change the view to OUTLINE I can see the artwork lines etc and even when I elect the artwork elements I can see the colours (in the swatch area) - I've attached an image but its very strange. Any ideas? I’ve tried exporting as EPS and same effect

Correct answer Ton Frederiks

Thanks, when I Ungroup All, I get a large black rectangle. When I delete it the artwork becomes visible.

Community Expert

Correct answer

Community Expert

Thanks, when I Ungroup All, I get a large black rectangle. When I delete it the artwork becomes visible.

Participant

Ahhhhhh yeh, it did the same for me…. thanks so much

Community Expert

Community Expert

Good to hear that helped.

Community Expert

Community Expert

Were the pdfs made in Illustrator? Did you check clipping masks? Select All and release them?

Participant

I don’t know as it was supplied by client - tried the release all but it didn’t do anything…

Community Expert

Community Expert

Is it possible to share a file?

Participant

This is the view in PREVIEW